We emphasize the excellence in care received by our patients. Provision of quality care means that we pay attention to even the minutest details of our services so that our patients can be served in the best possible way, keeping in mind their comfort, safety and happiness.
The quality and patient safety (Q&PS) department works tirelessly to ensure that policies and procedures are followed at all steps in the patient service delivery and any deviation is monitored and corrective action taken.
In our quest to achieve performance excellence, Chronic Care Specialist Hospital has passed the annual CBAHI ESR survey with a score of 95.3% in September 2018 and is scheduled for CBAHI accreditation in 2019.
It is our patient’s right to voice their opinions and complaints about their care and associated services. All complaints and suggestions are reviewed and considered for improvement. Feedback to patients/family on their reported complaints is 100% and complaint resolving rate is 95%.